FOR THE MOST CURIOUS
Questions & Answers
We try to answer any questions you may have.
If you can't find the answer you're looking for,
don't hesitate to contact us at firstname.lastname@example.org.
Our Bellecour and Courcelles models in size 26' are ideally suited to cyclists between 1m55 and 1m75.
Our 28' models are more suited to cyclists between 1m70 and 2m.
Our Legendre model can be used by cyclists between 1m70 and 2m.
Our models are approved to EN-15194, which specifies a maximum weight of 120 kilos, including user and equipment.
Our bikes are EN-15194 approved, the European standard for electric bikes, and the battery is EN-62133 approved.
Rear racks :
Our bikes are compatible with all luggage racks on the market adapted for disc brakes and mounting on the seat stays.
We have recently developed our own luggage rack. This will also enable you to install a baby seat.
The Courcelles model is only compatible with baskets that attach to the top of the fork.
The Bellecour model is also compatible with handlebar-mounted baskets.
As a general rule, we recommend using the baskets developed by Voltaire (or the wicker baskets developed by Victoria for attachment to the handlebars of our Bellecour model).
Clean, light, durable and maintenance-free, the belt is much more appropriate for city use.
Thanks to a torque sensor, the motor intelligently adapts the assistance it delivers to the user according to the power of his pedaling.
No need for shifting or mechanical gears, just pedal!
Between 40 and 70 kilometers, depending on a number of factors: level of electric assistance, weight, gradient, wind, pedaling force, temperature, etc...
Yes, you can buy a second battery directly from the configurator. You can also purchase a second charger.
The Courcelles is equipped with an electronic system that effectively combats the risk of theft: 75% of stolen bikes were recovered in less than 2 hours!
When the bike is switched off, a motion detector remains active. If the bike moves, it will emit an initial sound and wake up a GPS.
If the GPS sees that its position is moving, the bike will start beeping continuously. You can choose to receive notifications of these two stages (Motion Detection and Flight Confirmation) directly from the app.
We have developed the application for Android and iOS (Apple) operating systems.
The app is essential for pairing the Voltaire Courcelles and linking it to your account.
Our system then allows you to use it with an NFC badge, without relying on your phone. It's the same technology used for contactless payment: reliable, secure and robust.
In addition to unlocking and switching on your bike, the application allows you to :
- adjust light intensity,
- choose the level of motor assistance,
- add NFC badges to unlock your bike,
- receive notifications in the event of theft.
We offer theft and breakage insurance in partnership with Estaly.
We are distributed in over 100 partner outlets in France, UK and Germany. Find your nearest partner store on the Our Stores page.
In order to geolocate the bike in the event of theft, our electronics are equipped with a sim card enabling connection to the Internet via LTE. As with a cell phone package, additional costs may apply depending on the country in which you are located.
To avoid this problem, the bike's anti-theft function will only work in the following list of countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (Mainland, Guyana, Martinique, Mayotte, Guadeloupe, Reunion), Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Contact us at email@example.com and we'll find a solution. Under no circumstances will we let you start your Voltaire adventure with a damaged bike!
Yes, you have 30 days to inform us of your wish to return the bike, then 14 days to send it back once the request has been made.
You can contact the brand's customer service department by email at firstname.lastname@example.org.
Most spare parts are available in stores, but for the special parts we've developed in-house, we have the necessary stock.
The manufacturer's warranty is two years, excluding wear parts (brake discs and pads, tires, etc.).
The frame comes with a five-year warranty.