Our Bellecour and Courcelles models in size 26" are ideal for cyclists between 5'1" and 5'9" tall.

Our 28" models are more suitable for cyclists between 5'7" and 6'6" tall.

Our Legendre model can be used by cyclists between 5'7" and 6'6" tall.

All our models are equipped with a height-adjustable saddle that allows the bike to adapt perfectly to your height. If you are taller or shorter, we recommend that you try it before ordering.

Our models are certified according to EN-15194, which specifies that the maximum weight is 120 kg, including the user and equipment.

Our bikes are EN-15194 certified, the European standard for electric bikes. The battery is EN-62133 certified.

Luggage rack:
Our bikes are compatible with all commercially available luggage racks designed for disc brakes and with stays.

We have recently developed our own luggage rack. This will also allow you to install a child seat.

Basket:
The Courcelles model is only compatible with baskets that attach to the top of the fork.

The Bellecour model is also compatible with baskets that attach to the handlebars.

In general, we recommend using baskets developed by the Voltaire brand (or models from the Victoria brand for wicker baskets that attach to the handlebars of our Bellecour model).

Clean, lightweight, durable, and maintenance-free, the belt is much more suitable for urban use.

Thanks to a torque sensor and based on pedaling power, the motor intelligently adjusts the assistance provided to the user.

No need for derailleurs or mechanical gears, just pedal!

Between 40 and 70 kilometers, depending on many factors: level of electric assistance, weight, gradient, wind, pedaling force, temperature, etc.

Yes, you can purchase a second battery directly from the configurator. You can also purchase a second charger.

Courcelles has an electronic system to effectively combat the risk of theft: 75% of stolen bicycles were found in less than 2 hours!

When the bike is turned off, a motion detector remains active. If the bike moves, it will emit a first sound and activate the GPS.

You can choose to receive notifications during these two phases (Motion Detection and Theft Confirmation) directly from the app.

We have developed the application for Android and iOS (Apple) operating systems.

The application is essential for linking Voltaire Courcelles to your account.

Subsequently, our system allows use via NFC badge, without dependence on your phone. It is the same technology used for contactless payment: reliable, secure, and robust.

In addition to unlocking and turning on the bike, the app allows you to:

• adjust the lighting intensity,
• choose the level of motor assistance,
• add an NFC badge to unlock the bike,
• receive notifications in case of theft.

We are distributed in more than 100 partner stores in France, England, and Germany. Find your nearest partner store on the page Our stores .

To geolocate the bike in case of theft, our electronics are equipped with a SIM card that allows connection to the Internet via LTE. As with a mobile plan, additional costs may apply depending on the country you are in.

To avoid this problem, the bicycle's anti-theft function will only work in the following countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France (Metropolitan France, French Guiana, Martinique, Mayotte, Guadeloupe, Réunion), Gibraltar, Greece, Hungary, Ireland, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden.

Sharelock bicycle insurance offers two options:

• Classic: coverage against theft of your bicycle and its fixed accessories, and damage (breakage and vandalism).
• Premium: coverage against theft of your bike and its fixed accessories, damage (breakage and vandalism), and bodily injury. Assistance is also included, covering transportation costs in the event of an accident, flat tire, or battery failure, as well as a loaner bike for 5 days.

The deductible is 10% regardless of the type of claim. If the incident occurs during a Vigipark session in the Sharelock app (photo of the parked bike, valid for 72 hours), the deductible is reduced to 5%. We will reimburse you for the full value of the bike during the first two years, then a depreciation rate of 1%/month will apply from the date of purchase (max. 50%)
More specifically:
- In the event of bicycle theft: reimbursement is based on the value of the bicycle (purchase price including tax indicated on your invoice), after deduction of the deductible (10% or 5% with Vigipark) and depreciation.
- In the event of partial theft or partial damage: you will be reimbursed for the cost of the repair, after deduction of the excess (10% or 5% with Vigipark), up to the value of the bicycle minus depreciation.

No, the Sharelock app is not mandatory, but it is completely free and allows you to save money with the Vigipark feature (50% discount on the deductible), find a safe street to park your bike with Vigimap, and track all your bike trips in detail with Vigimove. All your responsible actions allow you to accumulate points in the app, which you can then exchange for exclusive offers from our partners.

You can contact Sharelock customer service at 1-866-472-9529 or by email at support@sharelock.co, via the Sharelock app, or via the website https://www.sharelock.co.

Contact us at salut@voltaire.bike and we will find a solution. Under no circumstances will we allow you to start your Voltaire adventure with a damaged bicycle!

You can contact the brand's customer service by sending an email to salut@voltaire.bike.

The manufacturer's warranty is valid for two years, excluding parts subject to wear and tear (brake discs and pads, tires, etc.).

The frame warranty is five years.

If you have lost the battery key, please contact customer service directly at sav@voltaire.bike.

If you have lost your anti-theft key (wheel lock), you can order a replacement directly from the AXA website using your key number. If you do not have this number, please contact our after-sales service at sav@voltaire.bike.

Most spare parts can be found on the market, but we have the necessary stock for the special parts that we have developed in-house.

During the lifetime of your Voltaire bicycle, it is necessary to maintain it regularly.

Two uses will allow you to take care of it:

• Regular maintenance: remember to clean your bike using a damp microfiber cloth and soapy water at least once a month. Avoid contact between electrical components and water. Once finished, remember to dry your Voltaire thoroughly.
• Cleaning and lubricating the belt: Clean the belt using a damp microfiber cloth and soapy water. Once dry, lubricate it with a silicone lubricant (avoid WD-40 type oil). If the belt squeaks, this procedure may also help you solve this problem.

If you encounter a problem with your bike, please contact your dealer at the following link. If you made a purchase on our website or in the Voltaire Boutique, please write to us at sav@voltaire.bike.